Privacy Policy

1. Introduction

NeutralBridgeWay ("we," "our," or "us") is devoted to maintaining your privacy. This Privacy Policy outlines our approach to handling your information when you access our website neutralbridgeway.site or utilize our yacht charter offerings.

Your utilization of our services signifies agreement to our practices as detailed in this document. This policy adheres to relevant privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other significant Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly supply to us while you:

• Reserve a yacht charter
• Make inquiries via our web platform or telephone
• Enroll in our newsletter
• Complete forms found on our website
• Engage in questionnaires or promotional activities

Such information may encompass:

• Identification and contact details (email, telephone, address)
• Transaction details (handled securely by external payment service providers)
• Preferences and specific needs related to yacht chartering
• Emergency contact details
• Dietary requirements or health-related information (if voluntarily disclosed)

2.2 Information Collected Automatically

Our website automatically captures some data concerning your device and how you utilize our site:

• Your IP address and geolocation
• Browser version and type
• Web pages you visit and your dwell time on our site
• Source websites from which you arrived
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Similar Tracking Technologies

Cookies and related technologies are used on our website to improve your browsing experience. They perform functions such as:

• Storing your preferences
• Assessing website engagement and functionality
• Delivering tailored content
• Enhancing the services we offer

Your browser settings or our cookie consent tool enable you to personalize your cookie preferences.

3. Utilization of Your Information

The information we acquire serves the following objectives:

• Provision of Services: To deliver yacht charter services, process your bookings, and communicate concerning your charter arrangements
• Client Support: To address your questions and provide the needed support
• Transaction Handling: To administer payment operations and billing activities
• Security Measures: To safeguard our operations and mitigate fraudulent activities
• Outreach: To forward promotional content and updates (subject to your permission)
• Site Enhancement: To scrutinize user behavior and amplify site performance
• Adherence to Regulations: To comply with legal and regulatory obligations

4. Disclosure and Sharing of Information

Personal data is not commercialized, bartered, or rented to third-party entities. However, there are scenarios wherein we might disclose your data:

4.1 With Service Providers

Information might be disclosed to external service providers that support our operations in areas such as payment facilitation, website management, email marketing, analytics, and customer service.

4.2 For Legal Reasons

We may release your information if mandated by law or to conform to legal processes, subpoenas, emergencies, or inquiries into alleged fraud or illicit activities.

4.3 During Business Transfers

In occurrences like corporate mergers, acquisitions, or asset sales, your details may be transmitted as part of the business assets.

5. Information Safeguarding

We employ suitable security measures such as encryption, secured servers, and access regulations to protect your personal data against unauthorized access or breaches. Although, no transmission or electronic storage method is ever fully secure.

6. Retention of Data

We retain personal information only for periods necessary to serve the collection purpose or as the law mandates. Common retention time frames include:

• Yacht charter bookings: 7 years (for tax and legal reasons)
• Outreach communication: until you opt out or request deletion
• Site usage analytics: 26 months
• Support interactions: 3 years following the last communication

7. Your Rights and Selections

Your rights consist of accessing, amending, erasing your data (as legal constraints allow), data portability, opting out of promotional messaging, and managing cookie settings. To exercise these rights, please reach out to us using the contact information provided.

8. External Services

8.1 Google Analytics

For site usage analysis, we engage Google Analytics. You can exclude yourself using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our web pages may contain links to social media sites that maintain their respective privacy policies.

8.3 Payment Service Providers

We employ third-party payment processors that conform to the PCI DSS standards.

9. Cross-Border Data Movement

It's possible that your information might be moved to and processed in nations other than United Kingdom. We maintain appropriate protections in line with applicable data protection laws.

10. Privacy of Minors

We do not direct our services to individuals under the age of 13 and do not intentionally gather their information. If we are made aware that a minor has provided us with personal data, we will take immediate action to remove it.

11. Policy Updates

This Privacy Policy may get updates to reflect new practices or legislative changes. We will inform by updating the document on our website, emailing registered users, or displaying a notification. Continued service use after changes take effect implies your consent.

12. Contact Us

Should you have inquiries regarding this Privacy Policy or our data practices, please reach out to us:

13. Adherence to Google Ads User Consent Policy

We are compliant with the user consent policies of Google Ads. Adjustments to cookies and tracking methods can be done at any moment using our cookie preferences tool.